References Cassara, Lou. From Selling to Serving: The Essence of Client Creation. Chicago: Dearborn Trade Publishing, 2004. Collins, Jim. Good to Great: Why Some Companies Make the Leap . . . and Others Don’t. New York: HarperCollins, 2001. Collins, Jim. “Leadership Lessons of a Rock Climber.” Fast Company, December 2003. Dalton, Amy N., and Stephen A. Spiller. “Too Much of a Good Thing: The Benefits of Implementation Intentions Depend on the Number of Goals.” Journal of Consumer Research 39 (October 2012). Deutschman, Alan. “Change or Die.” Fast Company, May 1, 2005. Duhigg, Charles. The Power of Habit: Why We Do What We Do in Life and Business. New York: Random House, 2012. Heath, Chip, and Dan Heath. Switch: How to Change Things When Change Is Hard. New York: Broadway Books, 2010. Jeffers, Susan. Feel the Fear and Do It Anyway. New York: Random House, 1987. Kelley, Don, and Daryl R. Connor. “The Emotional Cycle of Change,” in The 1979 Annual Handbook for Group Facilitators, edited by John E. Jones and J. William Pfeiffer. New York: John Wiley & Sons, 1979. Koestenbaum, Peter, and Peter Block. Freedom and Accountability at Work: Applying Philosophic Insight to the Real World. San Francisco: Jossey- Bass, 2001. Lohr, Steve. “Slow Down, Brave Multitasker, and Don’t Read This in Traffic.” New York Times, March 25, 2007. Malachowski, Dan. “Wasted Time at Work Still Costing Companies Billions,” June 2005, www.salary.com/wasted-time-at-work-still-costing- companies-billions-in-2006/. Moran, Brian. “Performance Change with Pre-Task Planning Applied Prior to Task Execution.” Study conducted in 1989 by Senn-Delaney
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